Welcome to Appointment Expert. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application, website, and related services.
Information We Collect
We may collect the following information:
- Name
- Mobile number
- Email address
- Business information
- Specialist and staff details
- Appointment information
- Device and usage information
How We Use Your Information
We use the collected information to:
- Manage business appointments
- Enable customer booking and queue tracking
- Provide QR-based appointment services
- Manage business users and specialists
- Improve application performance and user experience
- Provide analytics and business insights
- Send important notifications and updates
OTP Verification & Third-Party Services
To provide secure login and authentication, we use OTP (One-Time Password) verification services. During this process, your mobile number may be securely processed through trusted third-party providers such as Google/Firebase Authentication services.
These services are used only for authentication and security purposes.
Data Protection
We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.
Data Sharing
We do not sell or rent your personal information to third parties. Information may only be shared when required for:
- Authentication services
- Legal compliance
- Technical service providers necessary for platform operation
Data Retention & Account Deletion
To maintain the performance and security of our platform, Appointment Expert follows the data retention practices below:
Inactive Business Accounts: Business accounts that remain inactive for a continuous period of 2 years may be permanently removed from our systems. Before deletion, we may attempt to notify the account owner using the registered contact information.
Customer Data Retention: Customer appointment records and related customer information are retained for 210 days from the date of the appointment unless a longer retention period is required by applicable law or requested by the business.
Data Deletion Requests: Businesses may request the deletion of their account or customer data at any time by contacting us through our official contact page: Appointment Expert Contact Page.
Once data has been permanently deleted, it cannot be recovered.
User Responsibilities
Clinics and users are responsible for ensuring that the information provided on the platform is accurate and up to date.
Cookies & Analytics
Our website or application may use analytics and similar technologies to improve performance, understand user behavior, and enhance the overall experience.
Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those services.
Children’s Privacy
Our services are not intended for children under the age of 15.
Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised date.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us through our official website or support channels.